Refund and Return Policy

Merchandise Refund (prior to check-in)

All purchases (merchandise and kits) made via may be cancelled and refunded up to 30 days prior to your reservation check-in date, for a full refund which will be issued to the original tender that was used at the time of purchase and/or reservation.

Purchases eligible for a cancel and refund before check-in:

  • Tumblers
  • Hats
  • Totes

Merchandise Refund (after check-in)

There are no cancellation and refunds on any purchased merchandise after checking into the cabin.

Merchandise Refund (after check-out)

All merchandise purchased after your check out of the cabins are final sale and not eligible for a cancellation and refund.

Merchandise Exchanges

Exchanges will be accepted up to 30 days prior to your reservations check-in date.  Please send an email to [email protected] and advise of an exchange you’d like to make.  

Items applicable for an exchange:

  • Tumblers 
  • Hats 
  • Totes

*Note:  There are no exchanges on merchandise after checking into your cabin or on merchandise purchased after your check out of the cabin.

Refund Process

To cancel your merchandise order and request a refund, please send an email to [email protected]

Once your refund request has been reviewed and confirmed, it will be processed, and a credit will be automatically applied to your original form of payment.  Standard processing time of  3-5 business days applies.

Need help or have a question?

Contact us at [email protected] for any questions related to refunds and returns.