FAQs

What time is check-in?
Check-in is at 3pm. If you require an earlier check-in, please let us know at the time of booking and we will certainly do our best to accommodate your request.

Do you offer late night check-in?
Yes. Check in as late as you’d like. If you do arrive late, please look at the Bulletin Board located right next to the front door of the Registration Office.  Your reservation envelope will be pinned to the bulletin board under Late Arrivals.

What time is check-out?
Check-out time is 11am sharp. Upon return of the cabin key, you may exchange your wristbands in order to stay in the park for the rest of the day and use the amenities. If you choose to check-out before the Registration Office opens, you must leave the cabin key in the drop box located by the door.

Do you have a late check-out option?
Late check-out is by availability only. Please inquire at the time of booking and we will try our best to accommodate the request.

Do your cabins have electricity and running water?
Our cabins have full electricity, air conditioner and heater (depending on which time of the year you stay with us), and unlimited cold/hot water. Each cabin has a full bathroom at your disposal.

Can you cook inside the cabin? (applicable to The Waterview Cabin and all Studios)
Since there is no cooktop or any burners available inside the cabin, you can only use the BBQ located outside on the deck.

How do you access streaming services on the Smart TV?
You will be required to login using your personal credentials to all streaming services ie. Netflix.  Please remember to log out at the time of check out.

Where do you find the WiFi password?
The WiFi network and password are located on a little black board on the wall.

What do you do when you lose your cabin key?
There is a replacement fee of $20.  You will need to visit the Registration Office to receive another key.

Who do you contact if you experience any issues with the cabin?
Please call us at 289-962-7107 and leave a message or email us at famfuncabins@gmail.comWe will return your message as soon as possible.

How do you purchase any of the merchandise from the Welcome Gift?
All our merchandise is available for you to purchase on our website. Please visit our Shop page for more details or email us at famfuncabins@gmail.com.

How do you purchase our wellness kits?
We have three amazing wellness kits available for purchase on our website. Please visit our Wellness Kits page for more details or email us at famfuncabins@gmail.com.

Can you purchase the merchandise or the wellness kits during your stay?
Yes you can. Simply email or call us when you check in and we’ll be able to assist you.

Can you cancel and refund the merchandise orders?
Please refer to our Refund Policy.

Can you have visitors while staying inside the cabins?
Yes.  You are allowed to have up to 4 visitors per day during your stay at the cabins.  Park fees apply.  Please visit the Terms and Conditions for details.

Do you provide firewood?
Firewood is available for purchase at Bissell’s Registration Office.

Do you provide any campfire accessories ie. marshmallow sticks?
No.  We do not provide any campfire accessories.

How far are you from stores that provide basic necessities?
Little Star Snack Bar is available onsite with your basic camping needs.  If you are willing to leave the park, the town of Fonthill is approximately 5-10 minutes away where you will find a grocery store and pharmacy amongst others.

Do you offer laundry on site?
Yes.  Laundry room is located in the lower level of the Registration Office.  Operating hours are daily from 9am-5pm.  Please inquire with the office for any other details.

What are the operating hours of the pool, splashpad and waterslide?
The pool and splashpad are open daily from 11am-7pm. The waterslide is open daily from 12pm-5pm. Please refer to our Terms & Conditions for more information about the pool operating hours.

How far are you from Niagara Falls?
We are about 15-20 minutes away from the famous Clifton Hill located right in Niagara Falls.

How far are you from the wineries?
We are located very close to Vineland.  There are several wineries located close to the park. Please visit our website’s Things To Do page for more details.

Can you follow us on social media?
Yes, absolutely you can. Just search for @famfuncabins and you’ll find us on Instagram and Facebook.